Refund policy
Hair Extension Return Policy
Thank you for shopping with us! Because hair extensions are considered a hygienic product, we take matters of hygiene and public safety seriously. Please review our policy regarding returns and refunds below:
All Sales Are Final
Due to health and safety regulations, we do not accept returns or exchanges for any hair extension products. This policy ensures that every customer receives a brand-new, sanitized product that has never been handled or worn by another person.
Due to health and safety regulations, we do not accept returns or exchanges for any hair extension products. This policy ensures that every customer receives a brand-new, sanitized product that has never been handled or worn by another person.
Non-Receipt & Refunds
We understand that shipping delays can happen. You are eligible for a full refund only under the following condition:
We understand that shipping delays can happen. You are eligible for a full refund only under the following condition:
- 14-Day Non-Receipt: If your order has not been delivered within 14 business days of the expected delivery date, we will issue a full refund to your original payment method.
Incorrect Items
In the rare event that you receive the wrong product, please contact our support team within 48 hours of delivery with photo documentation so we can resolve the issue immediately.
In the rare event that you receive the wrong product, please contact our support team within 48 hours of delivery with photo documentation so we can resolve the issue immediately.